He was plain to look at, medium height, a little thin, and had medium brown hair that was always pulled back into a stubby ponytail. He tended to wear neutral colors and was used to people looking over him without seeing him.
He also hated his name. People frequently reversed his names, thinking Phillip was his first name and Jackson his last. It made him angry when they did it repeatedly, but as he was the sort of person people tended to forget about, it happened often. He never lashed out, only quietly seethed, plotting various revenge scenarios in his head that never were acted on.
In his free time he wrote summaries for a think tank, simplify their ideas into a streamlined, presentable shape. He never participated in their brainstorming sessions, though he dearly wanted to. He received their data online and submitted it online, never meeting any of the members face-to-face, hearing their voices, or knowing their real names.